Prepare for success in workplaces driven by customer relationships, such as restaurants, hotels, motels, clubs, pubs, cafes, coffee shops and retail stores. The relationship skills you’ll develop will provide a foundation for success in a wide variety of industries.
- Develop a solid foundation in customer service skills and prepare for entry into the hospitality, tourism and travel industries
- Learn how to effectively build your product and service knowledge in order to provide relevant information to customers
- Programs taught by industry professionals and highly-qualified instructors
- Take the co-op program and strengthen your résumé with Canadian work experience
Daytime 26 weeks
Evening 48 weeks
Daytime 50 weeks
Evening 92 weeks
2017: Sep 11, Oct 10, Nov 6, Dec 4
2018: Jan 2, Jan 29, Feb 26, Mar 26, Apr 23, May 22, Jun 18, Aug 7, Sep 4, Oct 1, Oct 29, Nov 26
2017: Sep 25, Nov 20
2018: Jan 15, Mar 12, May 7, Jul 3, Aug 27, Oct 22
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In this course, students will learn how to correctly create and use spreadsheets and charts using industry-standard spreadsheet software.
In this course, students will learn how to correctly operate word processing applications to produce workplace documents.
In this course, students will gain the knowledge required to deliver a fundamental customer service to both internal and external customers. Good customer service requires the ability to greet and serve customers and to respond effectively to customer service enquiries including routine customer problems.
In this course, students will gain the knowledge required to source and use current and emerging information on the hospitality, tourism and travel industry. Students will develop researcher skills in order to stay current on industry structure and technology issues. Personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
In this course, students will prepare to take their new skills and knowledge into the job market. Students will focus on defining their future goals and career aspirations, and will learn how to write effective resumés and cover letters, interview basics, and what employers are looking for. Students will complete the course feeling prepared to find work in their new field.
In this course, students will gain the knowledge required to provide customers with information and assistance on facilities, products and services. They will learn how to identify customer needs and how to build their knowledge base in order to provide relevant and helpful information.
In this course, students will develop teamwork skills for the workplace. The course covers topics like working in a group environment, promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict.
In this workplace-centered course, students will develop communication skills for the workplace. Key skills include gathering, conveying, and receiving information together with completing routine written correspondence.
During the co-op work placement, students will put their skills into practise in a local workplace in a position related to their specific program objectives. Students will be required to complete job tasks as assigned to them by the employer. In addition, students are required to provide regular feedback (monthly, mid-term and final) on their placement experience to Greystone College using prescribed reporting forms.
This course follows up with students after their work placement. It provides the student with a new perspective of their goals and achievements and prepares them to take the next step when they leave the program.
In this course, students will prepare for the Canadian workplace. This course is very useful to students registered in a co-op program. It rapidly prepares students to apply for jobs and ensures their résumés and cover letters are to the business standard. Additionally, it helps students through the process of applying for a tax file number (SIN).
Greystone College has an excellent program, together with the American Lodging and Hotel Association; the teachers are great and have a lot of practical experience, and the support team is also awesome – they helped me with my career development and also to settle myself in the city. Because of the great program and teachers, I concluded the academic part of the program with honors and the program opened a lot of doors for me in the hospitality market.